Urban City Service
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1. Service Scope

Urban City Service provides trained security guards, gatekeepers, event security personnel, property security staff, office support staff, residential security personnel, and domestic helpers for residential, commercial, and institutional requirements.

2. Personnel Verification

All personnel are screened and verified based on available documentation and internal verification procedures. However, clients are encouraged to conduct additional verification if required by their organization or society policies.

3. Service Assignment

• Personnel deployment is subject to availability.
• Specific requests for experience, language, or skill sets may affect availability and pricing.
• Replacement personnel will be arranged subject to operational feasibility.

4. Client Responsibilities

• Provide clear instructions regarding duties and responsibilities.
• Provide a safe and respectful working environment.
• Ensure compliance with local rules and workplace regulations.
• Report any concerns or incidents promptly to Urban City Service.

5. Working Hours & Duties

Duties and working hours must be clearly agreed upon before deployment. Additional tasks beyond the agreed scope may require revised service charges or additional staffing arrangements.

6. Domestic Helper Services

• Household duties must be clearly defined before service commencement.
• Domestic helpers are assigned for lawful household activities only.
• Clients are responsible for providing appropriate working conditions and necessary resources.

7. Security Services

• Security personnel are deployed for observation, reporting, access control, and basic security duties.
• Security guards are not law enforcement officers.
• Emergency situations must be reported to local authorities whenever necessary.

8. Replacement & Absenteeism

In case of absence, illness, or operational constraints, Urban City Service will make reasonable efforts to arrange replacement personnel as soon as possible.

9. Cancellation & Refund Policy

• Service cancellation requests should be submitted at least 24 hours in advance.
• Short-notice cancellations may incur service charges.
• Refunds, where applicable, will be processed according to company policy.

10. Liability

Urban City Service shall not be liable for losses, damages, theft, misconduct, or incidents arising from circumstances beyond reasonable control, client negligence, inaccurate information provided by the client, or unauthorized activities performed outside the agreed service scope.

11. Code of Conduct

Clients and assigned personnel are expected to maintain professional conduct, mutual respect, and compliance with all applicable laws and regulations during the service period.

12. Changes to Terms

Urban City Service reserves the right to modify these Terms & Conditions at any time without prior notice. Clients are encouraged to review this page periodically.